Eartlink hurts nonprofit organization

Posted: January 27, 2012 in Web Wise

Do a little Googling and you will find plenty of Earthlink sucks websites, like earthlinksucks.org, Earthlink Sucks on Facebook, and of course the always popular ripoffreport.com with another Earthlink scam complaint. Most of those sites are customers of Earthlink complaining about poor service, bait-and-switch scams, or being billed long after they cancelled service. There is one complaint I noticed that is the same issue I am blogging about which is Earthlink blocking emails.

I work with a nonprofit organization that helps one of the ethnic communities in Los Angeles. I built and maintain their website, including setting up email accounts and email forwarding. Recently I sent an email to the organization’s founder and it bounced. Seems that Earthlink is blocking emails from the server that hosts the nonprofit’s website.

This is yet another example of a company’s overzealous and incompetent approach to spam control that leads to collateral damage. In this case it is a nonprofit organization that is suffering because they made the unfortunate choice of using Earthlink and now they are partially cutoff from supporters because Earthlink has started blocking emails from some IP addresses. Sure, you can block any and all suspected sources of spam. But that kind of approach to spam makes you worthless… Earthlink.

So I’m working with the nonprofit to get away from Earthlink and use an ISP with a less hysterical approach to spam control.


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